Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
1.How long does delivery take?
The estimated total delivery time is usually 12-28 business days from order confirmation to arrival.（For textured oil paintings, the paint layers are relatively thick, so they require some time to dry.）
Total Delivery Time = Creation & Processing Time + Shipping & Delivery Time
Creation & Processing Time: 7-20 business days
Shipping & Delivery Time: 5-8 business days after dispatch
Total Estimated Delivery Time: 12-28 business days
All timelines are estimated in business days and exclude weekends, public holidays, customs delays, remote area delivery delays, carrier delays, weather disruptions, and circumstances outside our control.
2.Packing
Every ipaintgallery artwork is carefully packed to help ensure safe delivery. Packaging depends on the artwork’s size and framing option.
Cardboard Box
Stretched or framed artwork may be packed in a strong protective box with cushioning. It arrives flat and ready to hang.
Wooden Crate
Large, heavy, or fragile framed artwork may be shipped in a custom wooden crate for added protection during transit.
Protective Tube
Unframed canvas is carefully rolled and shipped in a durable tube. After delivery, it can be stretched or framed by a local professional.
Works on paper should be opened and flattened by a professional framer to help prevent damage.
3.CanI update my order at any point?
Before your order is shipped, you can contact info@ipaintgallery.com to make changes.
Orders cannot be updated after they have been shipped.
4.Can I Cancel My Order?
Yes, you can cancel your order as long as the item has not been shipped. Please contact us at info@ipaintgallery.com or log into your account to request a cancellation.
5.Do you ship overseas?
We currently ship to North America and Europe. For delivery to other countries or regions, please contact us at info@ipaintgallery.com to confirm shipping availability before placing your order.
6.What shipping carriers do you use?
Depending on your location and the size of the artwork, we work with reliable carriers such as DHL, FEDE, UPS.
7.How much does shipping cost?
No shipping fee - shipping is always included in the price.
8.Can I have artworks delivered to a different country or to someone else?
We will ship to the address you provided in your order. Typically, we coordinate the delivery date with the recipient whose name you listed. If the artwork is intended as a surprise or gift, please let us know so we can accommodate that.
9.What is your return and exchange policy?
Hassle-free returns and exchanges.We will always make sure you are satisfied with your purchase.If you are not satisfied with your purchase, you can return eligible items within 30 days of receiving an orde or get a FULL refund. Return shipping cost will be the responsibility of the customer.
We offer complimentary exchange for damaged item. If you have a damaged item during transportation, we thoroughly apologize, and ask that you send us a message and include your order number and a photo of your damaged artwork.Let us deal with courier companies.we will ship out the replacement just in a few days.
For more details, please see the return policy.
Please contact info@ipaintgallery.com or log into your account if you need to return or exchange your order
10.How long does a refund take to process?
Once we receive your returned item, it can take up to 3 business days for us to process the refund.
For PayPal account holders, it may take up to 3 business days for the transaction to appear in your account.
For credit card refunds, the transaction may take 7–14 business days to complete, depending on your bank’s processing times.
11.Lost & Damages.
We carefully pack all paintings in strong paper tubes, and they normally arrive safely. However, in rare cases, damage may occur during shipping.
VERY IMPORTANT： Unpack the package in front of the courier. If the painting is damaged, please follow the steps below:
- Ask the courier to write “the item is damaged/broken” or something similar on the waybill. You may keep the package after both you and the courier confirm the damage.
- Take clear photos of the damaged package (all sides) and the painting itself. Send them to us so we can handle the courier company and arrange a replacement painting immediately.
- If the courier leaves the package at your door and you cannot inspect it in person, skip step 1 and proceed directly with step 2.
- Keep the damaged painting and its packaging until the issue is fully resolved.
12.What payment methods does ipaintgallery accept?
ipaintgallery currently accepts Visa, MasterCard and American Express. We also accept payments made through PayPal.
Q: I don’t have a PayPal account. What should I do?
A: You can still pay with your credit or debit card via PayPal without having a PayPal account. Here’s how:
Click “Check out with PayPal”. You’ll be redirected to PayPal. Instead of logging in, select “Pay with Debit or Credit Card”.
Fill in your billing and credit card information.
Enter your email address so PayPal can send you a receipt.
Click Continue to return to ipaintgallery. Your payment is not sent until you click “Submit Order” on Oilartworks.
13.Any Ouestion?
You can contact us through info@ipaintgallery.com. We will be happy to assist you.