SHIPPING POLICY

Thank you for choosing Ipaint Gallery. Every artwork is carefully handled throughout creation, preparation, packaging, and delivery. This policy explains our processing times, delivery estimates, shipping fees, customs responsibilities, tracking procedures, and other shipping information.

Estimated Delivery Time

The estimated total delivery time is generally 12–28 business days from order confirmation.

Total Delivery Time = Creation and Processing Time + Shipping Time

  • Creation and processing: 7–20 business days

  • Shipping after dispatch: 5–8 business days

  • Total estimated delivery time: 12–28 business days

Business days exclude weekends and public holidays. Delivery may also be affected by customs clearance, remote locations, carrier delays, severe weather, peak seasons, and other circumstances outside our control.

1. Order Processing and Artwork Creation

Orders are generally processed and prepared within 7–20 business days after payment is confirmed.

Preparation time may vary depending on:

  • Artwork size and details

  • Paint drying time

  • Texture thickness and color layers

  • Customization requirements

  • Order volume

  • Other production considerations

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

2. Shipping Rates and Transit Time

Ipaint Gallery offers free shipping to eligible destinations available at checkout. Any applicable shipping charge will be clearly displayed before you complete your purchase.

Destination Shipping Method Estimated Time After Dispatch Shipping Fee
United States Standard or express art shipping 5–8 business days Free
Canada, United Kingdom, Australia, and European Union Standard or express art shipping 5–8 business days Free
Other eligible international destinations Available carrier shown at checkout Usually 5–8 business days Free unless otherwise shown

Delivery estimates are not guaranteed and may be affected by customs processing, remote area service, weather, public holidays, carrier delays, and peak seasons.

3. Shipping Methods

Depending on the destination and artwork size, we may ship through DHL Express, FedEx, UPS Express, or another trusted delivery partner.

The final carrier is selected according to service availability, shipping address, package dimensions, artwork protection requirements, and carrier restrictions.

4. Customs, Duties, and Taxes

For orders shipped to the United States, applicable customs duties or import taxes are covered by Ipaint Gallery when required and supported by our shipping arrangement.

For destinations outside the United States, customers are responsible for any import duties, taxes, customs charges, brokerage fees, or other local fees unless otherwise stated at checkout.

Ipaint Gallery is not responsible for customs delays, inspections, import restrictions, or additional charges imposed by the destination country or region.

5. Packaging and Shipping Protection

Every artwork is carefully packed with protective materials suitable for international delivery. We take reasonable measures to reduce the risk of loss or damage during transit.

Shipping protection or insurance may be included depending on the carrier and service selected for your order.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery. If the artwork arrives damaged, defective, or incorrect, contact us at info@ipaintgallery.com within 48 hours of delivery.

Please provide:

  • Your order number

  • Clear photos or videos of the artwork

  • Photos of the outer packaging

  • Photos of the inner protective packaging

  • A brief description of the issue

This information will help us review the problem and provide an appropriate solution.

6. Order Tracking

When tracking is available, a tracking number will be included in your shipping confirmation email.

Tracking updates may take some time to appear after the package is handed to the carrier. If tracking has not updated for several business days, contact us at info@ipaintgallery.com for assistance.

7. Shipping Restrictions

Shipping availability depends on the destination, carrier service, local restrictions, artwork size, and package dimensions.

Please note:

  • Remote locations may require additional delivery time.

  • Some carriers cannot deliver to P.O. Boxes or APO/FPO/DPO addresses.

  • Large artworks and orders requiring special packaging may need additional handling time.

  • Certain destinations may not be supported by our available carriers.

If we cannot deliver to the address provided, we may contact you to request an alternative address or offer another available solution.

8. Incorrect or Incomplete Shipping Information

Please confirm that your shipping address, phone number, email address, and other contact details are correct before placing your order.

Ipaint Gallery is not responsible for failed delivery, delays, returned packages, or additional charges caused by incorrect, incomplete, outdated, or undeliverable information provided by the customer.

If you notice an error, contact us at info@ipaintgallery.com as soon as possible. We will try to update the information before dispatch, but changes cannot be guaranteed once order processing has started.

9. Lost, Delayed, or Returned Packages

Delivery estimates are provided for reference and are not guaranteed. Delays may occur because of customs clearance, public holidays, severe weather, remote locations, peak seasons, carrier disruptions, incorrect shipping information, or circumstances outside our control.

If a package is returned because of an incorrect address, unsuccessful delivery attempts, refusal of delivery, or unpaid customs fees, we may contact you to arrange reshipment. Additional shipping fees may apply.

10. Returns and Refunds

Please review our separate Returns and Refunds Policy for information about:

  • Return eligibility

  • Return time limits

  • Damaged or incorrect products

  • Return shipping costs

  • Refund processing

For standard returns resulting from a change of mind or selection of the wrong size, the customer is responsible for return shipping unless otherwise stated in our Returns and Refunds Policy.

If the issue was caused by our error, such as sending an incorrect or defective product, we will provide an appropriate solution according to our Returns and Refunds Policy.

No Restocking Fee

We charge no restocking fee ($0.00) for valid returns that meet our return requirements.

Return Address

Our company address may not be the correct return facility. Before returning an order, contact us at info@ipaintgallery.com for the correct return address and instructions.

11. Contact Information

If you have questions about shipping, delivery status, tracking, or address information, please contact us.

Store Name: Ipaint Gallery
Company:  
Company Address:  
Email: info@ipaintgallery.com
Support Hours: Monday–Friday, 9:00–18:00 GMT

This Shipping Policy may be updated periodically. Please refer to the latest version published on our website.