Returns and Refunds Policy
Thank you for shopping with Ipaint Gallery. We want your shopping experience to be clear, fair, and reassuring. This policy explains our return eligibility, refund process, exchanges, damaged-item claims, return shipping costs, and contact information.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
To start a return, email info@ipaintgallery.com with:
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Your order number
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The reason for your return
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Photos or videos, when applicable
Items returned without prior authorization may not be accepted.
Do not send an item to our company address unless instructed to do so. Our company address is not necessarily our return facility. Contact us first to receive the correct return address and instructions.
Return Eligibility
To qualify for a return and refund:
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Your request must be submitted within 30 days of delivery.
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The artwork must be unused, undamaged, unaltered, and in its original condition.
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The artwork should be returned in its original protective packaging whenever possible.
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All included accessories and documents must be returned.
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Proof of purchase, such as an order confirmation or order number, must be provided.
Because our artworks may include hand-applied brushwork, texture, color layers, and other handmade details, minor variations in color, texture, or composition are part of the artwork’s character and are not considered defects.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately after delivery.
If your artwork arrives damaged, defective, or incorrect, contact us at info@ipaintgallery.com within 48 hours of delivery.
Please provide:
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Your order number
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Clear photos or videos of the artwork
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Photos of the outer packaging
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Photos of the inner protective packaging
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A brief description of the issue
If the issue is confirmed as shipping damage or an error on our part, we will provide an appropriate solution. Depending on the circumstances, this may include a replacement, exchange, refund, or return shipping assistance.
Custom and Personalized Artwork
Custom-made and personalized artworks are not eligible for standard change-of-mind returns. This includes artwork made with a custom:
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Size
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Color palette
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Composition
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Design
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Other personal requirements
Custom artwork may still qualify for assistance if it arrives damaged, defective, or different from the approved order details.
If you need to change or cancel a custom order, contact us at info@ipaintgallery.com as soon as possible. Available options will depend on whether production or shipping has already started.
Non-Returnable Items
The following products may not be returned:
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Custom-made or personalized artwork
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Gift cards
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Clearance items
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Products marked as Final Sale
This restriction does not affect valid claims involving damaged, defective, or incorrect products.
Return Shipping Costs
Change-of-Mind Returns
If the return is due to personal preference, a change of mind, an incorrectly selected size, or the artwork not matching your space, the customer is responsible for return shipping costs.
Our Error or Confirmed Defect
If the return is caused by our error, an incorrect item, shipping damage, or a confirmed product defect, Ipaint Gallery will cover the eligible return shipping cost or provide another appropriate solution.
No Restocking Fee
We charge no restocking fee ($0.00) for approved returns that meet our return requirements.
How to Request a Return
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Contact us: Email info@ipaintgallery.com within 30 days of delivery. Include your order number and reason for returning the artwork.
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Receive instructions: If your request is approved, we will provide return authorization, packaging guidance, and the correct return address.
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Ship the artwork: Carefully package and return the artwork within seven days of approval unless we provide different instructions.
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Return inspection: After receiving the returned item, we will inspect it and notify you whether the refund has been approved.
Please package the artwork carefully to prevent damage during return shipping. We recommend using the original packaging whenever possible.
Refund Processing
After receiving and inspecting the returned item, we will notify you whether the refund has been approved.
Approved refunds are generally processed within three business days after inspection.
Estimated time for the refund to appear:
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PayPal: Up to three business days
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Credit card: Usually 7–14 business days, depending on the issuing bank
Your bank, credit card provider, or payment service may require additional processing time.
Original shipping fees, if any, are generally nonrefundable unless the return results from our error, an incorrect item, or a confirmed damaged or defective product.
Exchanges
To request an exchange, contact info@ipaintgallery.com before returning the artwork.
The fastest way to receive a different artwork is usually to return the eligible item and place a new order after the return request has been approved.
Missing or Delayed Refunds
If you have not received an approved refund within the stated processing period:
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Check your bank, credit card, PayPal, or payment provider account.
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Allow any additional processing time required by your financial institution.
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Contact info@ipaintgallery.com with your order number if you still need assistance.
Contact Information
If you have questions about a return, refund, exchange, or damaged-on-arrival claim, contact us before sending anything back. Include your order number so we can assist you more efficiently.
Store Name: Ipaint Gallery
Company:
Company Address:
Contact Email: info@ipaintgallery.com
Support Hours: Monday–Friday, 9:00–18:00 GMT
Return Address Notice: The company address listed above is not necessarily our return facility. Contact info@ipaintgallery.com before returning an item to receive the correct address and return instructions.
This Returns and Refunds Policy may be updated periodically. Please refer to the latest version published on our website.